About Us
BOOKING AND PAYING YOUR TRIP
Several terms and conditions apply when you book a trip with us.
Together with you, we will come to an agreement on the itinerary of your trip. After agreement, we will send you our bank details (US dollar account with Exim Bank in Tanzania). We will ask you to pay 10% of the costs within two weeks after booking and the rest you will pay upon arriving.
OUR CANCELLATION POLICY
We understand that there may be reasons that may make you to cancel your trip. As we have to arrange quite a few things before your trip starts, we have the following cancellation policy:
CANCELLATION REFUND AT ANY TIME AFTER AGREEMENT BUT MORE THAN SIX WEEKS BEFORE THE START DATE OF YOUR TRIP: 75% OF TOTAL PRICE
CANCELLATION REFUND WITHIN SIX WEEKS BUT MORE THAN ONE WEEK BEFORE THE START DATE OF YOUR TRIP: 50% OF TOTAL PRICE
CANCELLATION REFUND WITHIN ONE WEEK BUT MORE THAN ONE DAY (24 HOURS) BEFORE THE START DATE OF YOUR TRIP: 25% OF TOTAL PRICE
CANCELLATION REFUND WITHIN 24 HOURS BEFORE THE BOOKED TRIP: NO REFUND
We advise you to have a good cancellation insurance within your travel insurance to prevent high expenditures in case of cancelling your trip.
NB: We cannot be held responsible for bad weather conditions.
UNFORESEEN CHANGES IN PARK FEES AND GOVERNMENT TAXES
Due to several reasons, the government of Tanzania may decide to change park fees or taxes. These are not included in the price of your safari and are out of our control. Although, we understand this may be inconvenient to you, if any change happens, we will charge you for that.